Issue with first keypress

This topic contains 13 replies, has 3 voices, and was last updated by flashteker@gmail.com 9 years ago.

Viewing 14 posts - 1 through 14 (of 14 total)

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December 16, 2015 at 1:04 pm #2667

Kari
Member

Anytime I don’t use the keyboard for a bit (seems to be 30+ seconds) the first keypress isn’t registering. Once it ignores that first keypress, it will start working correctly.

December 16, 2015 at 1:14 pm #2668

flashteker@gmail.com
Member

Hi

Sorry for your inconvenience.

Could you tell me your order number?

December 16, 2015 at 1:30 pm #2669

Kari
Member

Is this the one you need?

Invoice ID: W1531

December 16, 2015 at 3:23 pm #2670

flashteker@gmail.com
Member

Hi

I think there would be some bad soldering around switches.

Please check if there is loosely soldered switch.

If you can’t find it, could you send me some photos?

Thanks.
Hojin.Yi

December 16, 2015 at 3:53 pm #2671

Kari
Member

What I have found is that I have my keyboard and mouse on a USB switch to toggle it between my Mac and my Windows 8 machine. This issue is only happening on the mac, not the PC.

December 16, 2015 at 4:16 pm #2672

flashteker@gmail.com
Member

Is it happening when you plug it directly to the computer?

February 4, 2016 at 2:19 pm #2960

Kari
Member

Finally got a chance to hook the keyboard directly up to my macbook pro (2 usb ports suck). It doesn’t drop the first keypress like it does on the hub, BUT, I cannot use it like this. I have 3 separate computers running off 1 keyboard and 1 mouse. I’ve actually switched back to my Novatouch as my Winkeyless cannot be used with the hub. Is there any fix for this? Possibly a different hub? I was using it via synergy, but it occasionally lags so bad, it my as well be dropping keystrokes. 🙁

February 4, 2016 at 9:23 pm #2962

flashteker@gmail.com
Member

Hi

Did you try a powered USB Hub?

We recommend you to use it.

February 5, 2016 at 2:39 am #2963

Kari
Member

I use a powered hub, USB 3.0

February 5, 2016 at 9:59 am #2965

flashteker@gmail.com
Member

Hi

Could you try USB 2.0 Hub?

I think I have to look into the combination of USB3.0 Hub and my PCBs.
(I’m currently using 2.0 hub and MBP. I have no problem.)

Thanks.
Hojin.Yi

February 5, 2016 at 12:25 pm #2967

Kari
Member

Tried a USB 2.0 hub, same thing. What it looks like from what I have been able to figure out is that the Mac is sleeping the USB port almost instantly when it is connected through a hub. When it is connected directly it doesn’t do it. The first keypress wakes the USB then it starts typing. I’ve found instructions on how to stop it happening on linux, but not n a mac.

February 5, 2016 at 12:44 pm #2969

Kari
Member

Quick update, looks like if I have the bootloader software on and connected, it doesn’t drop the first keypress.

February 15, 2016 at 8:24 pm #3024

wodan
Member

I am experiencing the same issue when using my winkeyless B.Face connected to a WYSE thin client. Everything works fine on normal PC/USB ports but on the thin client I quickly loose the first keypess. The USB sleep happens a lot faster than originally mentioned in this post. This doesn’t happen with other keyboards connected to the same Thin Client like the Planck, Pok3r or GH60.

Is there anything in the firmware related to USB sleep signals ?

February 15, 2016 at 11:27 pm #3025

flashteker@gmail.com
Member

Hi

I guess there would be some driver issue.

I have to check it with a thin client computer.

I’ll let you know as soon as I find a solution.

Thanks.
Hojin.Yi
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